Returns & Exchanges
At URB, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack Your Items
Place the unwashed and unworn items with original tags still attached into the original shipping packaging or a secure box.
Attach the Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; we will process your refund or exchange once received.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing